Return Policy

Return Policy
Product change is made in the following cases:

If you receive a defective product.
If you receive a product different from the one you ordered.
If you wish to replace the product you have received for any reason.
The return of the product can be made within 14 days from the date of receipt after consultation by phone at the phone number 00302810-283364.
In cases 1 and 2, the shipping costs are borne exclusively by our company.
In case of changing a product with another, the cost of change and the shipping costs are free for the first time, free first time change is only available for customers inside Greece.
Sender is responsible for the transport of the returned products until their receipt by the company Derma Chroniaris.

REFUND
WITHDRAWAL

Refund policy is followed in the following cases:

1.The product must be in the original packaging as it was at the time of receipt by the customer.
2.The product must be in its initial condition and must not have been damaged or otherwise defected.
3.The product must be accompanied by the relevant supporting documents that the customer received upon receipt (receipt, invoice).

You have the right to change your mind about a purchase you made within 14 calendar days from the date of purchase. In particular, the consumer has a deadline of 14 calendar days from the date of purchase to withdraw and return the product in its original condition. Our company shall return you the money you paid for the purchase of the product without the cost of the initial shipping costs, within 5 working days from the date we will receive the product, at the bank you shall indicate to us.

In any of the above cases, it is necessary to contact at 00302810 283364 in order to be instructed on the steps of each process or for further details
In cases of refund the cost is 10 euros that are withheld for the shipping costs.
The shipping address for the returned parcel is:

Derma Chroniaris
53 Kalokerinou Ave.
Heraklion, Crete
Postal Code: 71201
Tel: +30 2810 283 364

For more information you may read in detail the Terms of Use.